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Cancellation & refund policy

How cancellations work for what you book through Moab Moments: tours under the operator's policy, concierge reservations under each venue's, rides under the partner's.

Last updated: November 12, 2026

Moab Moments helps you book with others, so each booking follows the policy of the company that provides it — always shown or told to you before you pay.

Tours & experiences

  • Tours, activities and tickets booked through our Experiences page follow the cancellation terms of the company that runs them.
  • You see those terms on the booking page before you pay, and in your confirmation email.

Concierge reservations

  • Restaurants, guides, rentals and activities we reserve for you follow that venue's or vendor's cancellation policy.
  • We tell you the terms of each reservation when we confirm it.

Rides with local partners

  • Rides are arranged with independent local partners and follow the partner's cancellation terms, which we confirm with you before the ride.

Questions or a change of plans? Write to us in the chat and we'll help.